This Privacy Policy explains how Sivan Technologies collects, uses, shares, protects, and retains personal information when you use Sivan websites, applications, payment coordination features, and support channels.
1. Introduction
We are committed to protecting your privacy and ensuring transparency in all our automated payment and Service Agreement operations.
2. Controller and Provider Roles
For account and platform data, Sivan generally acts as the controller. For certain verification, payment, banking, crypto settlement, fraud screening, messaging, and infrastructure data, third-party providers may act as independent controllers or processors under their own privacy policies and legal obligations.
3. Information We Collect
- Account information such as name, email address, phone number, country, and communication preferences.
- Verification information such as identity, business, sanctions, fraud, risk, source-of-funds, and provider verification references.
- Transaction and payment coordination information such as Service Agreement records, provider references, bank rail metadata, wallet addresses, stablecoin asset/network selections, transaction hashes, deposit addresses, payout status, and support history.
- Technical information such as IP address, device information, browser, approximate location, logs, cookies, analytics data, and security events.
- Communications such as support requests, dispute evidence, email delivery status, messaging metadata, and uploaded receipt/screenshot metadata.
4. How We Use Information
- Create and manage accounts and user sessions.
- Provide Service Agreement and payment coordination workflows.
- Verify identity or business information through regulated providers.
- Process, route, monitor, reconcile, and support multi-chain transactions.
- Detect, prevent, and investigate fraud, abuse, security events, prohibited activity, sanctions risk, and disputes.
- Comply with legal, regulatory, accounting, tax, sanctions, provider, and audit obligations.
- Improve reliability, support, product experience, and operational analytics.
5. Legal Bases Where Required
Where data protection laws such as GDPR, UK GDPR, NDPA/NDPR, or similar laws apply, our legal bases include contract performance, legitimate interests, legal obligation, consent, fraud prevention, compliance obligations, and protection of users, the platform, or third parties.
6. Information Sharing
We do not sell personal information. We may share information strictly with:
- Payment, banking, crypto, KYC/KYB, fraud prevention, sanctions screening, and compliance providers.
- Infrastructure, hosting, analytics, monitoring, email, messaging, customer support, and storage providers.
- Legal, regulatory, law enforcement, dispute resolution, or government authorities when required or appropriate.
- Professional advisors, auditors, insurers, or business successors under appropriate confidentiality controls.
7. Payment and Verification Providers
Provider verification pages, bank rails, stablecoin settlement rails, and payment instructions are operated by third parties. These providers independently collect and process information under their own terms and privacy policies.
8. Security
We use technical and organizational safeguards designed to protect information, including access controls, audit logs, monitoring, encryption in transit, and HSM-protected enclaves.
9. Data Retention
We retain information for as long as necessary for platform operations, legal compliance, provider requirements, fraud prevention, dispute handling, audit, tax, accounting, security, and backup purposes. See our Data Retention Policy for more detail.
10. Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, withdraw consent, or request portability of certain personal information.
11. Contact
Privacy inquiries can be sent to support@sivantech.online.